Communications Supervisor (Call Center)

Location: Indonesia – Jakarta – Alila SCBD
Functional area: Front Office - Guest Services
Employment type: Full-time
Job Type: Contract

A haven of relaxation infused with contemporary style, Alila SCBD .  Jakarta serves as a vibrant and modern retreat for both young urbanites and top executives. Located in the heart of Jakarta's Financial District, next door to the Indonesia Stock Exchange, the hotel provides a wealth of dining and entertainment options, plus convenient access to leading corporate offices, world-class shopping and entertainment facilities.

As Communication Head Host you are responsible to manages and organizes the Communications Team whose mission is to ensure smooth and efficient handling of all the activities related to guests and their interaction with the department various section.  

The successful candidate will meet the following criteria :
  • Degree in Hospitality Management or similar
  • At least 2 years proven experience as a Communication Head Host (Telephone Operator Supervisor) in a 5-star hotel or resort
  • Strong leadership, communication, interpersonal skills and training skills
  • Motivated, energetic and positive personality with a guest service focus
  • Fluent in English and Bahasa Indonesia (spoken and written)

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